Welcome to WhoCrashed (HOME EDITION) v 5.01 -------------------------------------------------------------------------------- This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution. Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice. This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems. To obtain technical support visit www.resplendence.com/support Click here to check if you have the latest version or if an update is available. Just click the Analyze button for a comprehensible report ... -------------------------------------------------------------------------------- Home Edition Notice -------------------------------------------------------------------------------- This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network. Click here for more information on the professional edition. Click here to buy the the professional edition of WhoCrashed. -------------------------------------------------------------------------------- System Information (local) -------------------------------------------------------------------------------- computer name: HOME2-PC windows version: Windows 7 Service Pack 1, 6.1, build: 7601 windows dir: C:\Windows Hardware: ASUSTeK COMPUTER INC., F2A55 CPU: AuthenticAMD AMD A6-6400K APU with Radeon(tm) HD Graphics AMD586, level: 21 2 logical processors, active mask: 3 RAM: 3458990080 total VM: 2147352576, free: 1992249344 -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Sat 29.03.2014 21:59:03 GMT your computer crashed crash dump file: C:\Windows\Minidump\033014-12838-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86653B58, 0xFFFFFFFF831389E0, 0xFFFFFFFF883E6468) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sat 29.03.2014 21:59:03 GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86653B58, 0xFFFFFFFF831389E0, 0xFFFFFFFF883E6468) Error: DRIVER_POWER_STATE_FAILURE Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe . Google query: ntkrpamp.exe DRIVER_POWER_STATE_FAILURE On Fri 28.03.2014 14:34:58 GMT your computer crashed crash dump file: C:\Windows\Minidump\032814-13275-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF88079BD8, 0xFFFFFFFF8316B9E0, 0xFFFFFFFF889B7310) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Thu 27.03.2014 9:47:50 GMT your computer crashed crash dump file: C:\Windows\Minidump\032714-13884-01.dmp This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) Bugcheck code: 0x116 (0xFFFFFFFF86A32008, 0xFFFFFFFF9512D418, 0x0, 0xD) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\dxgkrnl.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics Kernel Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Fri 21.03.2014 22:29:57 GMT your computer crashed crash dump file: C:\Windows\Minidump\032214-14430-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86651B58, 0xFFFFFFFF8316A9E0, 0xFFFFFFFF85E61B88) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Mon 17.02.2014 0:25:55 GMT your computer crashed crash dump file: C:\Windows\Minidump\021714-13119-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF85AE0B58, 0xFFFFFFFF8316A9E0, 0xFFFFFFFF881B0288) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sat 15.02.2014 22:45:38 GMT your computer crashed crash dump file: C:\Windows\Minidump\021614-19094-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86651B58, 0xFFFFFFFF8317B9E0, 0xFFFFFFFF88961808) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Fri 14.02.2014 15:22:47 GMT your computer crashed crash dump file: C:\Windows\Minidump\021414-14040-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86842338, 0xFFFFFFFF831779E0, 0xFFFFFFFF860486A0) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Thu 13.02.2014 20:45:59 GMT your computer crashed crash dump file: C:\Windows\Minidump\021314-13696-01.dmp This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEF20) Bugcheck code: 0x9F (0x3, 0xFFFFFFFF86451B58, 0xFFFFFFFF831769E0, 0xFFFFFFFF881FD008) Error: DRIVER_POWER_STATE_FAILURE file path: C:\Windows\system32\ntkrnlpa.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Mon 10.02.2014 14:59:58 GMT your computer crashed crash dump file: C:\Windows\Minidump\021014-12370-01.dmp This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B) Bugcheck code: 0x116 (0xFFFFFFFF87D6C008, 0xFFFFFFFF95143418, 0x0, 0xD) Error: VIDEO_TDR_ERROR file path: C:\Windows\system32\drivers\dxgkrnl.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics Kernel Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- 16 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: ntkrpamp.exe If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.